Shipping & Returns Policy
At Beyplic, we work to deliver frozen chicken and poultry products safely, efficiently and in suitable condition. This Shipping & Return Policy explains our order processing, delivery, cancellation, return and refund procedures.
By placing an order through Beyplic, you agree to the terms outlined on this page.
Order Processing
Orders are processed after payment has been received and successfully confirmed. Processing time may vary depending on:
- Product availability
- Order quantity
- Packaging requirements
- Delivery location
- Required documentation
- Customs or export requirements
- Selected shipping method
Wholesale and international orders may require additional processing time. Customers will receive available delivery information after the order details have been reviewed.
Processing time is separate from shipping time. Orders are not normally processed or dispatched on weekends or public holidays.
Shipping Frozen Poultry
Frozen chicken is perishable and requires appropriate handling during storage and transportation. Beyplic uses available shipping methods suited to the product, order quantity and delivery destination.
Shipping charges are calculated according to factors such as:
- Order size and total weight
- Packaging requirements
- Customer’s destination
- Selected delivery method
- Refrigerated or frozen transport requirements
- Customs and import-related costs
Any shipping charge shown during checkout is based on the information available at that time. Large wholesale or international orders may require a separate shipping quotation.
Estimated Delivery Times
Estimated delivery times depend on the destination, product availability and shipping method. Delivery estimates are provided for guidance and are not guaranteed arrival dates.
Delays may occur because of weather, transportation problems, customs inspections, public holidays, incorrect addresses or other circumstances outside our reasonable control. Beyplic will provide available updates when a material delay becomes known.
Customers should ensure that someone is available to receive and inspect the order on the scheduled delivery date.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Recipient’s full name
- Street address
- Apartment or unit number
- City and state or region
- Postal or ZIP code
- Country
- Active telephone number
- Relevant delivery instructions
Beyplic is not responsible for delays, losses or additional costs caused by an incorrect or incomplete address provided by the customer.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
International Shipping
International shipping is subject to product availability, destination-country regulations and suitable frozen-freight arrangements.
Customers are responsible for confirming that the products can be legally imported into their destination. International orders may be subject to:
- Customs inspections
- Import permits
- Health or veterinary documents
- Duties and taxes
- Brokerage fees
- Port or storage charges
- Destination-country restrictions
Unless otherwise stated in writing, these additional fees are the customer’s responsibility. An international order may be delayed, refused or returned by customs authorities. Beyplic is not responsible for government decisions or delays outside our control.
Receiving and Inspecting Your Order
Customers should inspect every shipment immediately upon delivery. Check the packaging, product quantity and condition before placing the products into appropriate frozen storage.
If there is a problem, take clear photographs of:
- The outside of the package
- The shipping label
- Any visible damage
- The products received
- Lot or product labels
- The quantity inside the shipment
Report the issue to Beyplic within 24 hours of delivery. Do not discard the products, labels or packaging until our team has reviewed the claim.
If you believe a product arrived in an unsafe condition, do not consume or distribute it.
Returns of Frozen and Perishable Products
Because frozen chicken and poultry are perishable food products, we generally cannot accept returns after delivery. Returned food cannot be resold because its handling, storage conditions and temperature cannot be independently verified.
Returns will not normally be accepted for:
- A change of mind
- Products ordered by mistake
- Incorrect quantities selected by the customer
- Refusal to accept a scheduled delivery
- Failure to store products correctly
- Delays caused by an incorrect address
- Products that match the confirmed order
- Minor packaging variations that do not affect the product
This limitation does not affect any rights that cannot legally be excluded under applicable consumer-protection laws.
Damaged, Incorrect or Missing Products
Contact Beyplic within 24 hours if your order is visibly damaged, incomplete or different from the product confirmed on your invoice.
Your claim should include:
- Order number
- Customer’s full name
- Description of the problem
- Clear photographs or videos
- Product and packaging labels
- Number of affected items
- Delivery date and time
Once the claim has been reviewed, Beyplic may offer an appropriate replacement, refund or store credit. The solution will depend on the evidence provided, product availability and the circumstances of the shipment.
Submitting a claim does not automatically guarantee a refund. Beyplic must first confirm that the issue qualifies under this policy.
Order Cancellations
Contact us immediately if you need to cancel an order. A cancellation may be approved only if the order has not entered preparation, packaging or dispatch.
Once a frozen poultry order has been prepared or transferred to the shipping provider, it may no longer be cancelled. Any unrecoverable processing, packaging, documentation or shipping costs may be deducted from an approved cancellation refund where permitted by law. Shipping & Returns
Custom, special-order and wholesale purchases may be non-cancellable once processing has started.
Refunds
Approved refunds are issued to the original payment method whenever reasonably possible. Please allow time for your bank or payment provider to process the refund.
Original shipping, customs, packaging and handling charges are generally non-refundable unless:
- Beyplic sent the wrong product;
- the shipment qualifies as damaged under this policy; or
- applicable law requires reimbursement.
Processing times vary between banks and payment providers. Beyplic cannot control how long a financial institution takes to display an approved refund. Shipping & Returns
Missed or Refused Deliveries
Customers must be available to receive perishable shipments. If a delivery is missed or refused, the shipping provider may return, hold or dispose of the shipment.
Additional delivery, storage or disposal costs caused by a missed or refused delivery may be charged to the customer where permitted by law. Refunds are not guaranteed when a customer fails to receive an order at the confirmed address.
Product Storage and Food Safety
Frozen poultry must be transferred to suitable frozen storage immediately after delivery. Follow all storage, thawing, preparation and cooking instructions supplied with the product.
Beyplic is not responsible for deterioration caused by improper handling or storage after a shipment has been successfully delivered.
Contact Us
If you have questions about shipping, delivery, cancellations or refunds, please contact Beyplic before placing your order. Include your order number when contacting us about an existing purchase.
Our team will review your request and respond as soon as reasonably possible. Shipping & Returns